BILLING / PATIENT ACCOUNTS
503-659-4777
Office Hours: 8 am to 5 pm
Monday-Friday
Our Administration
Office/ Business Office location:
12300 SE Mallard Way Suite 160
Milwaukie
,
Oregon
97222
Our mailing address is:
PO Box
2207
Milwaukie
,
Oregon
97269
If you have questions about your account, you may call our
business office during office hours and one of our Patient Account
Representatives will assist you. Most calls are answered within 60 seconds but
wait times may be longer, especially on Monday and Tuesdays.
Northwest Primary Care participates in most major health
plans. View the
current list
Payment/Billing Policies & Procedures
Northwest Primary Care Office bills your health plan within a
few days of your visit. Health Plans usually pay within 30 days. Occasionally a
health plan asks you for additional information before paying your claims. In
this case insurance processing may be delayed beyond 30 days.
After your insurance carrier has processed your claim, you
will receive a statement for the remaining patient balance, such as coinsurance
or deductible. Your balance is due upon receipt of your statement.
Responsibility for
accounts
-
It is important that you communicate with your Health Plan when they send
you an inquiry or a dispute arises. Claims payment and/or non payment
disputes with insurance companies are your responsibility to resolve.
-
Parents or other legal guardians, with whom children reside, are considered
the account guarantor and as such are responsible for payment for minor
children. Northwest Primary care is not responsible for managing divorce
decrees and other legal matters pertaining to payment responsibility.
-
Patients age 18 and older are considered adults and will be responsible for
their own account. The parent can remain on the account as the policy holder
for the health plan.
Payment Arrangements
Payment is due upon receipt of statement. If you are unable to
meet the clinic’s standard payment requirement, a scheduled payment plan may be
arranged. Please call our credit department at 503-659-4777 to make
arrangements.
Frequently Asked Questions
|
