Our Services

Pharmacy

Pharmacy Refills

Written prescriptions and refills are issued Monday through Friday during regular office hours.

  • If you wish to have a prescription refilled, please contact your pharmacy today. Northwest Primary Care works with your pharmacy to refill prescriptions Monday through Friday.
  • Please allow at least 48 to 72 business hours for your request to be processed.
  • No medication refills will be authorized in the evenings or on weekends.
  • If you contact your pharmacy for a refill on a weekend or during a holiday, please keep in mind your request will not be addressed until the next business day.
  • You may also be required to schedule follow-up visits with your Practitioner every 3 to 6 months.

Written Prescriptions

If you need a written prescription, please call your Practitioner’s office with the drug name, strength and quantity desired. Your request will be handled by your Practitioner, whose office will notify you by phone when your prescription is ready to be picked up. Please allow at least 48 to 72 business hours for your request to processed.

Drug Prior Authorization

Depending on the prescribed medication, your Practitioner may need to contact your insurance company for a Drug Prior Authorization before the pharmacy can fill your prescription. In this case, your Practitioner may change your medication to a drug that is covered by your prescription benefit plan. This covered alternative drug is referred to as a “formulary” medication and is paid for by your prescription benefit plan.

If your Practitioner feels your medication is medically necessary and chooses to do a Drug Prior Authorization, please be aware that this process can take up to 72 hours or more. The response time varies, depending on your insurance company’s review process.

A Drug Prior Authorization request does not guarantee payment by your insurance company of your non-covered medication. Your insurance company may suggest covered alternatives and may further require these medications be tried and found ineffective before approving the originally-prescribed medication.

Chronic Pain Narcotics

If you are taking a narcotic for chronic pain, please know that Oregon Law may require your Practitioner to ask you to sign a Narcotic Contract and/or ask that you see a specialist for your condition, prior to any refills.

You may also be required to schedule follow-up visits with your Practitioner every 3 to 6 months.