Patient Resources

Online Payment

Pay Your Bill Online

Northwest Primary Care now offers online bill pay, just click the green button in the top right corner of your screen on your laptop or desktop computer.

If you have questions about your account, you may call our Business Office at 503.659.4777 (Monday – Friday, 8:00am – 5:00pm), and one of our Patient Account Representatives will assist you. Most calls are answered within 60 seconds, but wait times may be longer, especially on Mondays and Tuesdays.

Northwest Primary Care participates in most major commercial health insurance plans.View the current list.

Payment/Billing Policies and Procedures

Northwest Primary Care’s Business Office bills your health insurance plan within a few days of your visit. Health plans usually pay within 30 days. Occasionally, a health plan may request additional information before paying a claim resulting in more than 30 days. After your health insurance carrier has processed your claim, you will receive a patient statement from us for the remaining patient balance (for example, co-insurance or deductible). Your balance is due upon receipt of your statement.

Responsibility for Accounts

  • It is important that you communicate with your health insurance carrier when they send you an inquiry or a dispute arises. Claims payment and/or non-payment disputes with your health insurance carrier are your responsibility to resolve.
  • Parents or other legal guardians, with whom children reside, are considered the account guarantor and as such are responsible for payment for minor children. Northwest Primary Care is not responsible for managing divorce decrees or other legal matters pertaining to payment responsibility.
  • Patients age 18 and older are considered adults and are responsible for their own account. The parent or other legal guardian may remain on the account as the Policy Holder for the health plan.

Payment Arrangements

Payment in full is due upon receipt of statement. If you are unable to do so, a scheduled payment plan may be arranged. Please call our Credit Department at 503.659.4777 to make payment arrangements.

Credit and Payment Policy

We are pleased that you have chosen Northwest Primary Care Group, PC, as the Medical Home for your family. Our goal is to provide you with the highest level of professional medical care possible, while keeping medical costs reasonable. In an effort to provide quality medical services, we have established the following credit and payment policies. For a downloadable version, please click here.

Insurance Coverage

We will submit claims on your behalf to your primary and secondary insurance carriers. When insurance information is unavailable or invalid insurance is provided at the time of service, the patient or their legal guardian is responsible for all charges incurred.

Your insurance contract is between you and your carrier. Any remaining patient balance after your insurance carrier(s) has made payment is due immediately upon receipt of your Northwest Primary Care account statement. Patients or their legal guardian are required to bring a photo ID, their current insurance identification card(s) and the applicable co-payment to each appointment.

If you have questions or concerns about your insurance coverage, please call your carrier. It is the responsibility of each patient or their legal guardian to understand the terms and conditions of their insurance plan(s).

No Insurance Coverage

We offer SureCare, a program designed for patients who do not have insurance coverage. The fees for office visits and services are discounted. SureCare provides the same quality care from our primary care practitioners you’ve come to expect, with the benefit of discounted pricing.

When calling for an appointment, let our scheduler know that you would like to use the SureCare program. The scheduler will inform you of the exact fee for your office visit. This fee is collected upon registration at the office visit. You will be given a discounted fee schedule of our lab, radiology and other ancillary services which may be recommended by your physician. When meeting with your physician, it will be your decision whether or not you want those services. For more information about our SureCare program, please check our website or ask a staff member. We accept cash, personal check, money order, VISA and MasterCard payments.

Workers Compensation

Please notify our Registration Desk at each appointment if your visit is due to an injury covered by workers compensation. You will need the name of your workers compensation insurance carrier, the date of your injury, the name and address of your employer at the time of injury, and the claim number when filing a workers compensation claim. If you have questions or concerns about your insurance coverage, please call your carrier. It is your responsibility to negotiate a disputed claim. If you are without health insurance coverage or are covered by an insurance plan that we do not accept, we cannot see you for workers compensation.

Motor Vehicle or Other Liability Claims

We provide complimentary billing of your motor vehicle or other liability insurance carrier, when you provide accurate and complete billing information at the time of your initial visit. We verify your claim information and the availability of personal injury protection coverage (PIP) on your claim. If your PIP has been exhausted or expired, we will bill your private medical insurance coverage. If you do not have medical health insurance, Northwest Primary Care, requires a deposit on your account of $150 at each visit.

In the event that your claim is disputed or a suit is established against another party, Northwest Primary Care, will not accept the responsibility for collecting or negotiating settlements. Patients will be asked to work with our business office to establish a suitable payment plan for your medical charges. While we understand that settlement of these cases can take months, claims against another party are not a reason for non– payment of the medical services you have received.

Missed and Canceled Appointments

We request that you notify us 24 hours in advance when canceling a scheduled appointment. We reserve the right to charge a fee of $40 for any appointment missed or canceled without reasonable notice.

Financial Responsibility

Patients or their legal guardian are financially responsible for all services received. If you do not pay your co-payment at the time of service, a $25 billing fee will be charged. Overdue accounts are subject to a rebilling fee of $10 per month and may be placed on a cash payment basis for future appointments. If you are required to pay for treatment at the time of service and are unable, your appointment may be rescheduled. A $25 fee will be assessed for checks returned by your bank for any reason. Failure to meet your financial responsibility may result in collection or legal actions. Accounts that are turned over to a collection agency will be assessed a collection account fee of 10% of the outstanding balance.


Northwest Primary Care Group, PC, accepts Medicare Assignment. We will submit your claim directly to Medicare and will bill your secondary insurance after Medicare has paid their portion. You are responsible for any allowed amount that is not paid by Medicare and/ or your secondary insurance. Any remaining patient balance is due immediately upon receipt of your Northwest Primary Care account statement.

Family Care

Northwest Primary Care Group, PC, participates with Family Care, an Oregon Medicaid HMO option. To receive treatment, you must currently be covered by the Oregon Health Plan and be assigned to one of your clinics or Primary Care Providers. At each visit you will be asked to show your DHS card which contains your recipient identification.

Credit and Payment Policy Subject to Change

Due to the changing nature of health insurance, this policy is subject to change without advance notice. For an updated copy, ask at our Registration Desk or check our Web site at