Faster, Easier Online Scheduling Is Here

A Note From Our Team:

We want to acknowledge and take responsibility for an element of our patient experience that has been less than satisfactory in recent months: our wait times to schedule an appointment with our Scheduling team and difficulty in making an appointment in a timely manner. Our efforts to address this issue behind the scenes have fallen short, and for that, we apologize.

Moving forward, we are diligently taking steps to make the necessary changes to our scheduling process. While some of these steps will be ongoing—such as evaluating and updating our internal processes, technological infrastructure, and staffing requirements—we’re excited to tell you about one change we’ve implemented that is immediately available for our patients. Through upgrades to our online scheduling platform, established patients can now schedule almost any appointment type online with a few clicks. We have also simplified the preliminary screening questions and improved the layout for viewing next available appointments. Use the button on this page or our home page to check it out, or click here >

We are committed to a better patient experience and will continue to evaluate the scheduling process for any additional changes we can make to ensure the best possible experience for you as a patient.

Thank you for trusting our team with your healthcare. We believe it is a privilege to walk alongside you and your family on the path to good health.

Your Healthcare Team at NWPC

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Frequently Asked Questions

You can access the online scheduling platform using the buttons on this page. Or, copy and paste this URL into your browser:

https://phreesia.me/StreamlinedSelfScheduling

Appointments that must be booked through our scheduling team include:

  • New Patient Appointments
  • Worker’s Compensation (existing claims only)
  • Motor Vehicle Accident
  • Nurse Appointments
  • Lab Appointments
  • In-Office Procedures
  • Same-day visits
  • Appointments less than 3 days before the desired appointment date

For appointments that are not eligible for online booking, call our scheduling team: 503.659.4988, Option 1.

In order to make scheduling your appointment as quickly and easy as possible, please be sure to have the your insurance information, address, and telephone number ready when you call our scheduling team.

At this time, only established patients of NWPC can book an online appointment. If you are interested in scheduling a new patient appointment, our scheduling team will be happy to help over the phone at 503.659.4988, Option 1.

You will receive a confirmation message from Phreesia with appointment instructions. If you do not receive a confirmation message within one business day, please call our scheduling team at 503.659.4988, Option 1.

Yes! Be sure and select "Telehealth" for the appointment type when you make your appointment online. 

At this time, patients cannot cancel appointments online. To cancel an appointment, please call our scheduling team at 503.659.4988, Option 1. You can also send a secure message through My Health Record. 

No. Please call our scheduling team at 503.659.4988, Option 1 if you are experiencing symptoms of COVID-19.

Yes! My Health Record is still available for sending and receiving secure messages with your provider and care team, seeing lab results, and accessing medical information. These features are not available through Phreesia.

 
 

You can always call our scheduling team to make an appointment at (503) 659-4988, Option 1. 

Yes. Phreesia provides industry-leading privacy and security for our patients’ data. They are held to the same standards as NWPC related to protecting your and your family’s information. All patient information accessed through Phreesia is protected by industry standard safety protocols, including TLS (256-bit AES keys) while data is transferred to Phreesia’s data centers. Patient data is encrypted and stored in a highly secured data center protected by multiple layers of physical and digital security. The security of all Phreesia networks is monitored by intrusion detection systems that are staffed 24/7 by trained security professionals. Phreesia is HITRUST-certified, SOC 2-certified, and PCI Level 1-compliant.

Phreesia does not sell, rent, use, or otherwise disclose patient health information without patient authorization. Under the Health Insurance Portability and Accountability Act (HIPAA), Phreesia is defined as a “business associate,” which is an individual or entity that is not a member of NWPC’s workforce and performs certain functions involving the use or disclosure of protected health information (PHI) on behalf of the covered entity. As a business associate, Phreesia is subject to, and committed to, all applicable HIPAA privacy and security requirements.

For additional information about Phreesia’s security, visit https://www.phreesia.com/patient-privacy.