Healthcare on Your Schedule
Our mission is to provide the best care for every patient, every day, at every stage of life—and now, we’ve made it even easier to get the care you need with online appointment scheduling. We're excited to introduce our new online scheduling platform through Phreesia.
We know how important it is to have access to the care you need, when you need it. We’ve been listening to patient feedback about our appointment scheduling systems and have been actively working to better meet the needs of our patients. Now, we are excited to roll out an updated online scheduling option through Phreesia, designed to streamline our scheduling process and give you more control over when and how you schedule your NWPC visits.
Our new online scheduling system will have the capability to book certain appointments that were previously only available by calling our scheduling team, such as telehealth visits and Medicare Annual Wellness Visits. In addition, our new system offers an improved layout and functionality for viewing your provider’s availability.
Frequently Asked Questions
You can access the online scheduling platform using the buttons on this page. Or, copy and paste this URL into your browser:
Appointments that must be booked through our scheduling team include:
- New Patient Appointments
- Worker’s Compensation (existing claims only)
- Motor Vehicle Accident
- Nurse Appointments
- Lab Appointments
- In-Office Procedures
- Same-day visits
- Appointments less than 3 days before the desired appointment date
For appointments that are not eligible for online booking, call our scheduling team: 503.659.4988, Option 1.
In order to make scheduling your appointment as quickly and easy as possible, please be sure to have the your insurance information, address, and telephone number ready when you call our scheduling team.
At this time, only established patients of NWPC can book an online appointment. If you are interested in scheduling a new patient appointment, our scheduling team will be happy to help over the phone at 503.659.4988, Option 1.
You will receive a confirmation message from Phreesia with appointment instructions. If you do not receive a confirmation message within one business day, please call our scheduling team at 503.659.4988, Option 1.
Yes! Be sure and select "Telehealth" for the appointment type when you make your appointment online.
At this time, patients cannot cancel appointments online. To cancel an appointment, please call our scheduling team at 503.659.4988, Option 1. You can also send a secure message through My Health Record.
No. Please call our scheduling team at 503.659.4988, Option 1 if you are experiencing symptoms of COVID-19.
Yes! My Health Record is still available for sending and receiving secure messages with your provider and care team, seeing lab results, and accessing medical information. These features are not available through Phreesia.
You can always call our scheduling team to make an appointment at (503) 659-4988, Option 1.
Yes. Phreesia provides industry-leading privacy and security for our patients’ data. They are held to the same standards as NWPC related to protecting your and your family’s information. All patient information accessed through Phreesia is protected by industry standard safety protocols, including TLS (256-bit AES keys) while data is transferred to Phreesia’s data centers. Patient data is encrypted and stored in a highly secured data center protected by multiple layers of physical and digital security. The security of all Phreesia networks is monitored by intrusion detection systems that are staffed 24/7 by trained security professionals. Phreesia is HITRUST-certified, SOC 2-certified, and PCI Level 1-compliant.
Phreesia does not sell, rent, use, or otherwise disclose patient health information without patient authorization. Under the Health Insurance Portability and Accountability Act (HIPAA), Phreesia is defined as a “business associate,” which is an individual or entity that is not a member of NWPC’s workforce and performs certain functions involving the use or disclosure of protected health information (PHI) on behalf of the covered entity. As a business associate, Phreesia is subject to, and committed to, all applicable HIPAA privacy and security requirements.
For additional information about Phreesia’s security, visit https://www.phreesia.com/patient-privacy.