COVID-19

COVID-19

COVID-19 Testing Locations Click Here

In-Clinic Hours

Due to COVID-19, we have limited in-clinic hours.

All Clinics are open Monday – Friday from 8:00 AM- 5:00 PM

Saturday Hours – 8:00 AM – 3:00 PM

Evening Hours have been discontinued until further notice.

Routine Lab appointments are limited. If you have concerns, consider calling 503.659.4988 for a Telehealth Virtual visit with your practitioner.

Currently, preventive services have been put on hold. Annual physicals and other preventive screenings are being scheduled from July to the end of the year.

Here at Northwest Primary Care, we are actively monitoring the COVID-19 situation and are working hard to keep our patients, staff, and providers safe. With COVID-19 in our community, we understand that you may have questions or concerns surrounding

the virus. Here is what you need to know.

Your Health is Important

Following the guidelines outlined by the Governor of Oregon and by the Centers for Disease Control and Prevention (CDC), we have resumed all in-person appointments. Our priority will always be the health and safety of our patients, as well as our staff and providers.

At each of our locations, we continue to take extra precautions and follow state and federal protocols to keep you as safe as possible in our clinics including;

● Screening anyone entering our clinics which includes checking of temperature and symptoms for patients, visitors, vendors, staff and providers daily

● Updating the screening protocols in our electronic health records to flag patients with possible COVID-19

● Requiring a face mask that covers the nose and mouth for all who enter our facilities, per the CDC guidelines

○ If you do not have a face mask upon arrival at the clinic, one will be provided ● Implementing physical distancing measures in our waiting areas, hallways and patient care areas

○ You may be asked to wait in your vehicle, if available, for an in-person appointment

● Limiting the number of people who accompany a patient to an appointment, except in specific cases

● Maintaining an adequate inventory of personal protective equipment (PPE) for our providers and staff

● Conducting extra cleaning and isolation protocols 

● Getting annual physicals, screenings, and preventive check-ups are essential for your overall well-being. We are concerned that you may be going without important medical care for acute, chronic, or preventable conditions, illnesses or injuries, due to the

COVID-19 pandemic. We encourage you to contact your provider to schedule an appointment, whether it be in-person or through a video or phone visit. Keeping you safe is essential but keeping the rest of you healthy is too. We are here for you and will help ensure you get the care you need.

Telehealth Virtual Visits

We are excited to be offering Telehealth virtual visits. A virtual visit means you can have an appointment with your practitioner right from your home using a mobile phone, tablet, or computer. Of course, not all health issues are right for a virtual visit. If your practitioner feels a virtual visit is appropriate for you, we will call you with more information before your currently scheduled appointment. The feedback from our patients on this new service has been overwhelmingly positive.

“My Telehealth visit could not have gone better. It was quick, easy, and I was relieved to have spoken face to face with my doctor.”

We now offer telemedicine options that allow you to visit your provider at Northwest Primary Care by video for many health issues, from the convenience of your own home. Rest assured that our telemedicine capabilities are safe and secure. We use a

HIPAA-compliant video service – video visits with us are not recorded, and all video/audio is encrypted. Our goal, always, is to keep both you and your information safe. Most insurances cover telemedicine visits the same as a regular office visit.

To schedule an appointment, please call 503-659-4888.

Lab scheduling

In order to maintain safe physical distancing, all lab visits need to be scheduled in advance. To schedule a lab appointment, please call 503-659-4888.

Visitor/guest limitations

To help keep our patients, providers, and staff healthy and safe, Northwest Primary Care is limiting the number of people who accompany a patient at all of our clinic locations.

Patients needing assistance and pediatric patients may be accompanied by one family member or caregiver during their appointment. The person joining a patient must meet

the following requirements:

● Be at least 16 years old

● Be in good health (no cold- or flu-like symptoms)

● Wear a mask while they are in the clinic

Practice prevention

The same practices that stop the spread of the common cold and flu are recommended for COVID-19:

● Wash your hands often with soap and water for at least 20 seconds. If soap and water isn’t available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.

● Avoid touching your eyes, nose, and mouth with unwashed hands.

● Avoid close contact with people who are sick, stay at home if you are sick, and avoid sending children to daycare if they are sick.

● Cover your mouth and nose with a tissue or your elbow when you cough or sneeze; then throw the tissue away and wash your hands.

● Clean and disinfect objects and surfaces frequently touched by you and others (e.g., door handles, phones, keyboards, counters, etc.)

● Stay home, save lives: follow state directives to stay at home as much as possible. Go out only for essentials, and stay at least 6 feet from others if you go out.

If you have symptoms

● For mild cold- or flu-like symptoms, including cough and fever, we encourage you to stay at home while you recover.

● For established patients of Northwest Primary Care, if your symptoms worsen, please call 503-659-4888 to be triaged by a nurse. Please call to talk to one of our triage nurses BEFORE coming into a clinic.

● If you are experiencing life-threatening symptoms, please dial 9-1-1.