We recently launched Care Connect, a new program that helps you and your care team better keep your health on track between visits with your provider. We’ve put together a quick FAQ to help answer any questions you may have as we continue to move forward!
Q: Who is the Care Connect program for?
A: The Care Connect program is for patients who have been diagnosed with certain chronic conditions that benefit from ongoing monitoring and follow-up.
Q: How does it work?
A: After you register for Care Connect, you will receive either text messages or phone calls on a weekly basis asking about symptoms related to your diagnosed health condition. NWPC’s Care Connect Dashboard Manager, as well as your provider, closely monitor all submissions.
Q: Is someone at NWPC monitoring my responses?
A: Yes! Our Care Connect team is closely monitoring and reviewing all responses. Your responses will also be sent to your provider for review. If you submit a response that indicates your symptoms are worsening, you will be contacted to facilitate next steps to get you feeling back to normal. We use your responses to ensure your health is remaining stable and there are no hidden concerns that could affect your health later down the road.
Q: If I don’t get a call from Care Connect, does it mean that my response did not go through?
A: Good news! If you don’t hear from our Care Connect Dashboard Manager, it means that your responses are within normal range and your health is currently stable. We won’t reach out unless your responses change and are outside of normal thresholds. If your responses are borderline abnormal, our team will reach out periodically (every 1-3 months).
Q: I signed up, but I haven’t been responding to my messages. Do I need to sign up again?
A: Nope! Just respond to the next message you receive from Care Connect. Remember that we use your responses to make sure your health is stable, so the more information you give us, the better!
Q: I signed up but I don’t want to participate anymore. How do I remove my name from the Care Connect system?
A: Just give our Care Connect Dashboard Manager, Cammie Salvey, a call: (503) 607-2070.
Q: Who can I contact if I have questions?
A: If you have any questions or concerns about Care Connect, please call our Care Connect Dashboard Manager at (503) 607-2070.