503.659.4988
New Patient Appointments
Welcome to Northwest Primary Care! If you haven’t been in to one of our clinics before, we look forward to welcoming you. Follow the steps below to schedule your first appointment with our team.
Call Our Scheduling Team
New patients must call our scheduling team to make an appointment. You can reach our scheduling team at (503) 659-4988.
Once your first visit has been scheduled, you will receive a confirmation email and text message from our Electronic Health Record platform, athenaOne.
Insurance
Please have your insurance information ready when you call. Check out our Insurance Guide for detailed information about insurance options.
Uninsured Patients
If you do not have medical insurance, we offer a private pay option as well as SureCare, which may offer discounted fees for our services.
Motor Vehicle Accidents
If you are calling to schedule an appointment for a Motor Vehicle Accident, please let our scheduling team know.
Worker's Compensation
New patients are not eligible for Worker’s Compensation appointments until they have been established for a minimum of 90 days.
Complete Pre-Registration via athenaOne
Two days before your appointment, you will receive a text message and email from athenaOne with a link to your appointment pre-registration, which is a set of digital forms that will ensure we have the information we need to see you.
Need assistance with your pre-registration? No problem! Please arrive 30 minutes prior to your appointment time and our staff can answer your questions.
If you finish your pre-registration, please arrive to the clinic at least 15 minutes prior to your appointment time.
One of our core values is providing patient care in a timely manner. Please review our appointment arrival time policy below.Â
Please arrive to your appointment 15 minutes prior to your appointment time if you have completed your pre-registration via athenaOne. If you have not completed your pre-registration, please arrive 30 minutes before your appointment time.
If you arrive after the time designated above, we may be unable to see you that day and will need to reschedule your appointment.Â
Check In For Your Appointment
When you arrive for your appointment, please check in with our receptionist. We will ask you to verify your insurance information, address, telephone number and any special billing instructions. We will also ask for your current insurance card to be scanned into our system.
What to Bring to Your Appointment
- Your current insurance card (if applicable)
- Valid photo identification
- Any co-pays required by your insurance (to be collected at check-in)
- Any pre-appointment deposit required by NWPC (if applicable)
- A list of any medications you are currently taking (including prescription and over-the-counter medications, and herbal supplements)
Northwest Primary Care accepts cash, check, VISA, MasterCard and Discover. Payments can be made by telephone or mail, or at any of our locations.
Cancellation
If you need to cancel or reschedule your appointment, please call our scheduling team as soon as possible at 503.659.4988. We request at least 24 hours notice if you will need to cancel your appointment. We reserve the right to charge $40 for missed appointments and appointments canceled with less than 24 hours notice.
503.659.4988