New Patient Appointments
Welcome to Northwest Primary Care! If you haven’t been in to one of our clinics before, we look forward to welcoming you. Follow the steps below to schedule your first appointment with our team.
Call Our Scheduling Team
New patients must call our scheduling team to make an appointment. You can reach our scheduling team at (503) 659-4988.
Please have your insurance information ready when you call. Check out our Insurance Guide for detailed information about insurance options.
If you do not have medical insurance, we offer a private pay option as well as SureCare, which may offer discounted fees for our services.
Motor Vehicle Accidents
If you are calling to schedule an appointment for a Motor Vehicle Accident, please let our scheduling team know.
New patients are not eligible for Worker’s Compensation appointments until they have been established for a minimum of 90 days.
Complete Pre-Check via Phreesia
Once your first visit has been scheduled, you will receive a confirmation email and text message from our digital check-in platform, Phreesia. This message will include a link to a pre-visit, which is a set of digital forms that will ensure we have the information we need to see you.
Need assistance with your pre-visit? No problem! Please arrive 30 minutes prior to your appointment time and our staff can answer your questions.
If you finish your pre-visit, please arrive to the clinic at least 15 minutes prior to your appointment time.
One of our core values is providing patient care in a timely manner. Please review our appointment arrival time policy below.
Patients must arrive to the clinic at their designated arrival time. Arrival time is 15 minutes before appointment time, assuming your appointment pre-visit has been completed via Phreesia. You will be informed of both your appointment time and arrival time upon scheduling your appointment.
If you have not completed your pre-visit, you will need to arrive 30 minutes before your appointment time.
If you arrive after your designated arrival time, we will be unable to see you that day and will need to reschedule your appointment, even if you have already completed your pre-visit.
If you have not completed your pre-visit and you arrive with less than 30 minutes until your appointment time, we will be unable to see you that day.
Check In For Your Appointment
When you arrive for your appointment, please check in with our receptionist. We will ask you to verify your insurance information, address, telephone number and any special billing instructions. We will also ask for your current insurance card to be scanned into our system.
What to Bring to Your Appointment
- Your current insurance card (if applicable)
- Valid photo identification
- Any co-pays required by your insurance (to be collected at check-in)
- Any pre-appointment deposit required by NWPC (if applicable)
- A list of any medications you are currently taking (including prescription and over-the-counter medications, and herbal supplements)
Northwest Primary Care accepts cash, check, VISA, MasterCard and Discover. Payments can be made by telephone or mail, or at any of our locations.
If you need to cancel or reschedule your appointment, please call our scheduling team as soon as possible at 503.659.4988. We request at least 24 hours notice if you will need to cancel your appointment. We reserve the right to charge $40 for missed appointments and appointments canceled with less than 24 hours notice.