Patient Resources


Our Referral Team will be happy to assist you with the referral process and to verify the proper paperwork has been submitted, as well as any questions you may have about referrals. If your insurance company requires a referral for non-urgent specialist visits, hospitalization, medical equipment, or other services, you must acquire a referral prior to receiving services. Separate referrals are usually required for follow-up visits, as well as diagnostic and surgical procedures, so check with your carrier before receiving these services.

Important Insurance Information

Your insurance plan determines which specialists and hospitals are in-plan. Since Northwest Primary Care does not make this determination, it is important that you contact your insurance carrier to verify that your referral is for an in-plan provider. This will ensure that you are not referred to an out-of-plan specialist or hospital, which could result in higher costs to you.

If you are covered by Secure Horizons, Providence Medicare, Family Care, or Premier Care, please contact our Referral Team and we will initiate the referral process for you.

Frequently Asked Questions

How long will it take to process my referral request?

It generally takes 7 to 10 business days to process non-emergency referral requests.

How will I know when my referral request has been approved?

Our Referral Team or your insurance company will notify you by letter or telephone when your referral request has been approved.

When can I schedule my appointment?

You may schedule your appointment as soon as you receive notification that your referral request has been approved.

How soon can I expect to hear back from you after making my referral request?

We usually process referral requests within 7 to 10 business days. If you have not heard from us regarding your referral within 10 days, please call our Referral Team at 503.353.1282, and we will be happy to assist you.

Contact Information

Referral Team
12300 SE Mallard Way, Suite 160
Milwaukie, OR 97222

Referral Team Hours
Our Referral Team is available Monday through Friday, from 8:00am to 5:00pm.

Our Mailing Address
Northwest Primary Care
PO Box 22075
Milwaukie, OR 97269