Telehealth Information

A telehealth visit allows you to see and talk to one of our providers online from the comfort of your home. NWPC uses a platform called Doximity for our telehealth visits, which establishes an encrypted, real-time connection over video with your provider. You will need a smartphone or tablet for telehealth appointments.

Please note: The patient receiving care must be present on the video call and in the state of Oregon.

How to join a telehealth appointment

• Scheduling your appointment: Call 503.659.4988, Option 1 to speak with our Scheduling team.
• Check-in: You will receive a link to check-in for your telehealth appointment in your text message and email appointment reminders via athenaOne. Please complete your pre-appointment check-in prior to your appointment time. If you have questions or difficulties completing appointment check-in, please call our office at 503.659.4988.
• Join your appointment: At your appointment time, you will receive a text message on your smartphone/device with a link to join your appointment. The text message will come from the number “88286.” When you tap the link, you may see a blue button prompting you to enable audio and video. Once you have enabled both audio and video, your appointment will begin.

Telehealth appointment troubleshooting:

• Be sure to enable audio and video on your smartphone/device. See more information here >
• If you have not received a text message 10 minutes after your appointment time, please call our office at 503.659.4988, press option 9 for the switchboard operator, and they will connect you with the front desk for assistance. You can also call if you have any trouble logging in to your appointment.