503.659.4988
Online Appointment Scheduling
We are excited to announce that online appointment scheduling is available for current NWPC patients! The following appointments can now be scheduled online through your athenaOne patient portal:
- Adolescent Physical
- Annual Physical
- Behavioral Health
- Consult/Referral
- COVID19 Related Telehealth
- Diabetes Visit
- Drug/Alcohol Screening
- High Blood Pressure Visit
- Healthy Weight Visit
- Injury Visit
- Medicare Annual Wellness Exam
- Medication Check
- Post Hospital Visit
- Problem Visit
- Sick Visit
- Sleep Consultation
- Well-Child Visit
Not sure which appointment type to select? You can find details on each appointment type in the FAQ section below, or you can click "Which Appointment Type is Right For Me?" in your portal on the Scheduling interface.
If you would like to schedule another appointment type, including a new patient appointment, please call our Scheduling team at 503.659.4988, Option 1.
How do I schedule an appointment online?
Current patients will need to login to their athenaOne patient portal through a web browser or using the athenaPatient app.
If you are logging in on a web browser:
1) Click the blue “Schedule Now” button on your portal home page.
2) On the next page, you will see a series of dropdown menus. Before selecting an appointment type from the dropdown menu, please click the blue "What Reason Should I Choose?" link. This will display a detailed breakdown of appointment reasons and what they entail, along with important requirements that pertain to certain appointment types (like filling in additional notes or making sure the appointment is scheduled with your PCP).
3) Once you have reviewed the appointment reasons, you can select a reason from the dropdown menu.
3) Available appointment slots will populate in green on the calendar. Select a date to see appointment times.
4) When you select a time, you will see a new page with the details of your appointment, including an "Additional Notes" field. If you are scheduling a Problem Visit, Injury Visit, Post-Hospital Visit, or Medication Check Visit, this field is required. Additional information can be found by clicking the blue "What Reason Should I Choose?" link.
5) Click "Schedule Appointment" to finalize your booking.
On the athenaPatient app:
1) Tap the purple “Schedule Appointment” button.
2) A screen with two drop-down menus should appear. Before selecting an appointment type from the dropdown menu, please tap the blue "What Reason Should I Choose?" link. This will display a detailed breakdown of appointment reasons and what they entail, along with important requirements that pertain to certain appointment types (like filling in additional notes or making sure the appointment is scheduled with your PCP). Under “Reason for Visit,” select the appropriate appointment type.
3) On the next screen, you will see a calendar. Dates with available appointments will show as green on the calendar. Tap a day in green to see available appointment times.
4) Once you find an appointment time that works for you, you will see a new page with the details of your appointment, including an "Additional Notes" field. If you are scheduling a Problem Visit, Injury Visit, Post-Hospital Visit, or Medication Check Visit, this field is required. Additional information can be found by clicking the blue "What Reason Should I Choose?" link.
5) Tap "Schedule Appointment" to finalize your booking.
Frequently Asked Questions
How do I know which appointment type to select?
Behavioral Health: I would like to talk to my provider regarding issues related to my mental health, such as anxiety, depression, mood issues, etc.
Consult/Referral: I would like to see my provider to discuss a referral for a specialist or provider outside of NWPC.
COVID-19 Related - Telehealth: I would like to have a telehealth appt with a provider for COVID 19 symptoms, including: sore throat, cough, headache, fever, body aches, congestion, runny nose.
Diabetes Visit: I would like to see my provider regarding my diabetes care.
Drug/Alcohol Screening: I would like to schedule a visit to discuss and screen for concerns related to drug, alcohol, or substance misuse.
*Healthy Weight Visit: I would like to schedule a visit to discuss weight concerns with my provider (may be weight gain or loss). NWPC requires this visit to be scheduled with your primary care provider. If you schedule with a provider who is not your designated PCP, your visit will be cancelled.
High Blood Pressure Visit: I would like to see my provider regarding high blood pressure (hypertension).
Injury: I would like to see my provider regarding an injury. In the "Additional Notes" section, please describe your injury and location on your body. If injury is related to worker's comp/motor vehicle accident, please call to schedule.
*Medicare Annual Wellness Visit: I would like to schedule a Medicare Annual Wellness Visit. NWPC requires these visits to be scheduled with your primary care provider. If you schedule with a provider who is not your designated PCP, your visit will be cancelled.
Medication Check: I would like to speak to my provider about my medications. In the "Additional Notes" section, please list your current medications and/or related health condition.
Post Hospital Visit: I would like to follow-up with my provider after a recent hospitalization. In the "Additional Notes" section, please list the hospital location and date.
Problem: I need to see my provider regarding a new problem or concern. In the "Additional Notes" section, please list your current concern.
Sick Visit: I am currently sick and I would like to get treatment. I have not tested positive for COVID-19. Important: if this is an emergency, call 911.
Sleep Consultation: I would like to schedule a visit to discuss concerns related to sleep or sleep conditions.
*Well Baby/Child: I would like to schedule a routine interval well-baby or well-child visit. NWPC requires these visits to be scheduled with the child's primary care provider. If you schedule with a provider who is not the child's designated PCP, the visit will be cancelled. For online scheduling, appointments must be scheduled a minimum of three days in advance of the desired appointment date. If you need to be seen sooner, call our Scheduling team at 503-659-4988, Option 1 for assistance.
Do I need to schedule with my PCP?
The following appointment types must be scheduled with your designated PCP. If you schedule one of these appointment types with a provider who is not your PCP, we will unfortunately need to cancel the appointment.
- Adolescent Physical
- Annual Physical
- Healthy Weight Visit
- Medicare Annual Wellness Visit
- Well Baby/Child
What is the "Additional Notes" field for?
For certain appointment types, we ask that you fill in a few additional details in the "Additional Notes" section on the appointment confirmation page:
- Injury Visit: In the "Additional Notes" section, please describe the injury and location on your body.
- Medication Check: In the "Additional Notes" section, please list your current medications and/or related health conditions.
- Problem Visit: In the "Additional Notes" section, please describe your current concern.
- Post-Hospital Visit: In the "Additional Notes" section, please list the hospital location and date.
For other listed appointment types, this field is not required.
Will I receive a confirmation message?
Yes! You will receive a text message and email letting you know your appointment has been scheduled. Three days before your appointment, you will receive a message prompting you to begin check-in.
Can new patients utilize online scheduling?
No. However, once you have created your patient portal account after your first visit to establish care, you are eligible for online appointment scheduling.
I don't see any available appointment slots. What should I do?
If you do not see any available appointment slots, please give our Scheduling team a call at 503.659.4988, Option 1.
I'm having trouble scheduling an appointment online. What should I do?
Please give our Scheduling team a call at 503.659.4988, Option 1.
If you are having issues with the patient portal (including logging in), please give our Patient Tech Support Voicemail at 503.353.1250. Please leave a detailed message and include your first name, last name, and how we can contact you.
503.659.4988